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elvensø illustration

-  SHIPPING & RETURNS  -

Shipping Policy

  • We usually process the orders within 48/72 hours of purchase (Monday - Friday)

  • Please allow up to 10 working days for order to arrive before contacting us, courier times may vary 

  • Shipping times may vary due to the availability of goods

  • Orders not dispatched on weekends or bank holidays

  • An email confirmation will be sent when the order has been dispatched, this will be sent to the email address stated on your order

  • Standard UK orders will be sent via Royal Mail second class

  • WE SHIP WORLDWIDE - please ask if country isnt on site

  • International shipping costs apply

  • Delivery times may vary internationally, for more information get in touch, elvensoillustration@gmail.com

  • We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the carrier

  • If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the carrier prior to any offered refund. In this case it is the carriers policy that we wait 15 working days (UK) and 20 working days (internationally) before this can be done. 

 

 

Shipping rates - subject to change 

  • JERSEY // MIN £2.50 - MAX £8.00

  • UNITED KINGDOM // MIN £2.50 - MAX £10.50

  • EUROPE // MIN £3.00 - MAX £37.00 

  • WORLDWIDE // MIN £5.00 - MAX £50.00 ​

 

 

Return Policy

  • Downloadable returns form below - PRINT & FILL OUT 

  • You have 14 calendar days to return an item from the date you received it required under EU law

  • Merchandise must be returned within 30days

  • Return form must be included

  • Items must be in their original form (NOT worn, altered, or washed)

  • We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage

  • Thomas Norman does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to elvensoillustration@gmail.com, before sending the item back

  • The cost of returning the item to us is your responsibility

  • No refunds for items damaged in shipping, In that case, you must file a complaint with the carrier

  • We are not responsible for lost returns or exchanges

  • Original shipping and handling charges are not refundable

  • All Refunds are issued to the original payment method

 

 

Exchange Policy

  • Merchandise must be returned to exchange within 30 days

  • Once we have received your package it can take up to 14 days to process an exchange

  • Additional postage & packaging will be charged for exchanges to be sent back out. You will be notified via email on the appropriate payment method.

  •  Please be assured that all exchanges will be processed as quickly as possible

 

 

If you have any other queries regarding Returns/Exchanges/Shipping please email: elvensoillustration@gmail.com

 

 

 

 

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